Returns and Right of Withdrawal

Last updated: October 2026

1. 30 days to change your mind

Consumers have the statutory right to withdraw from the contract within 14 days without giving any reason. We voluntarily extend this period to 30 days. The period starts on the day you, or a person you name other than the carrier, receive the goods. We accept returns of unused products in their original packaging under the same 30-day rule from business customers as well.

2. How to withdraw

• To withdraw, send us a clear statement of your decision, for example by email to hello@emmer.kitchen or by post to SELECTPACK sp. z o.o., ul. Obrzeżna 5/415, 02-691 Warszawa, Poland.
• You may use the model withdrawal form below, but you do not have to.
• It is enough to send your statement before the withdrawal period expires.

3. Returning the product

• Please contact us before sending the product. We will give you the return address of our warehouse in Warsaw.
• Send the product back without undue delay and no later than 14 days after you have told us that you are withdrawing.
• You bear the direct cost of returning the product, unless the return is due to a defect or an error on our part. Because of its size and weight, the product cannot be returned by regular post and has to be sent by courier. The cost depends on the carrier's rate for your country; on request, we can arrange the pickup at our carrier's rate.
• Pack the product securely, if possible in its original packaging, with all accessories.
• You may handle the product as you would in a shop to check its nature, characteristics and functioning. You are liable for any diminished value of the product resulting from handling beyond that.

4. Refund

• We refund all payments we received from you, including the cost of standard delivery to you, by bank transfer.
• We usually refund within 7-10 business days after receiving the product, and in any case no later than 14 days after receiving your withdrawal statement. We may withhold the refund until we have received the product back or you have supplied proof of sending it, whichever is earlier.
• If you chose a delivery method more expensive than the cheapest standard delivery we offer, we do not refund the extra cost.

5. Exceptions

Products made to your individual specifications or modified at your request cannot be returned unless they are defective.

6. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

• To: SELECTPACK sp. z o.o., ul. Obrzeżna 5/415, 02-691 Warszawa, Poland, hello@emmer.kitchen
• I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
• Ordered on / received on:
• Invoice number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date: