Terms of Sale

Last updated: November 2026

1. Who we are

The website https://www.emmer.kitchen ("Website") and the Emmer brand are operated by SELECTPACK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Obrzeżna 5/415, 02-691 Warszawa, Poland, entered in the National Court Register (KRS) under number 0001032952 by the District Court for the Capital City of Warsaw, XIII Commercial Division, NIP (tax ID) 5214016679, EU VAT number PL5214016679, REGON 525143026 ("we", "us").

You can contact us by email at hello@emmer.kitchen or by phone and WhatsApp at +48 736 238 506.

2. Scope

• These Terms apply to the sale of the Emmer Kitchen System and its accessories ordered through the Website, by email or by messenger.
• A "Consumer" is a natural person who buys for purposes outside their trade, business or profession. The provisions for Consumers also apply to a natural person running a business who buys for a purpose that is not of a professional nature for them, as provided by Polish law.
• Business customers and dealers may agree individual terms with us in writing. In that case those terms take precedence over these Terms.

3. Order requests and conclusion of the contract

• On the product page you can send an order request. Sending it is free and does not oblige you to pay. No payment is taken on the Website.
• After receiving your request, we confirm availability, the final price including shipping, and the expected delivery time, and we send you an order confirmation with an invoice by email.
• The contract of sale is concluded when you accept our order confirmation by paying the invoice. Until then, both you and we may cancel the order request without giving a reason.
• We confirm the concluded contract and these Terms to you by email.

4. Prices

• Prices are shown on the product page. On the Polish and German versions of the Website, prices are in PLN and EUR and include 23% Polish VAT. On the English and Ukrainian versions, prices are in USD; VAT is charged according to the applicable rules, and qualifying exports outside the EU are subject to 0% Polish VAT.
• The current price is an end of season sale price. The price that will apply after the sale ends is shown next to it.
• Shipping costs are not included in the product price. They are calculated at the carrier's rate for your address and shown on the invoice before you pay.
• For deliveries outside the EU, import duties, taxes and customs fees are paid by the buyer.

5. Payment

• You pay by bank transfer to the account stated on the invoice, within the period stated on the invoice.
• If the invoice is not paid within that period, the order request expires.

6. Delivery

• We ship from our warehouse in Warsaw within 2 business days of receiving payment.
• Usual delivery times are 3-7 business days within the EU and 10-12 business days to other countries. We deliver by courier (DHL, UPS, FedEx or InPost).
• Please check the parcel on delivery. If it is visibly damaged, ask the courier to write a damage report. This helps us handle the matter quickly but does not limit your statutory rights.
• For Consumers, the risk of loss of or damage to the goods passes when the goods are delivered to you.

7. Right of withdrawal

Consumers may withdraw from the contract within 14 days without giving any reason. We voluntarily extend this period to 30 days. The details, the model withdrawal form and the return process are described in our Return Policy.

8. Lack of conformity (statutory rights)

• We are liable to Consumers for any lack of conformity of the goods with the contract that exists at the time of delivery and becomes apparent within 2 years of delivery.
• In that case you may ask for repair or replacement and, under the conditions provided by law, a price reduction or withdrawal from the contract.
• Please send complaints to hello@emmer.kitchen with a description of the issue, photos if possible, and the invoice number. We respond to complaints within 14 days.
• Our voluntary Warranty is given in addition to these statutory rights and does not limit them.

9. Warranty

We give a 1-year warranty on the Emmer Kitchen. The terms are described on the Warranty page.

10. Safe use

The stove is designed for outdoor use only. Never use it inside a vehicle, tent or any other enclosed space.

11. Website content

Texts, photos and videos on the Website are protected by copyright and belong to us or our licensors. They may not be used for commercial purposes without our written consent.

12. Complaints and disputes

• Consumers may use out-of-court complaint and redress procedures, for example the help of a consumer ombudsman or of the Trade Inspection (Inspekcja Handlowa) in Poland, or of consumer bodies in their country of residence.
• We are not obliged to take part in, and do not take part in, dispute resolution proceedings before a consumer arbitration board.

13. Governing law

• These Terms and the contracts concluded under them are governed by Polish law. For Consumers, this choice of law does not deprive you of the protection given by the mandatory provisions of the law of your country of habitual residence.
• Disputes with business customers are settled by the court competent for our registered office.

14. Changes to these Terms

We may change these Terms for important reasons, such as changes in the law or in the way we sell. A contract is always governed by the version of the Terms in force on the day it was concluded.